Here’s all you need to know now that you’ve purchased tickets
Thank you for your order. If you see the purchase has gone through with Paypal, you’re good to go. You do not need to message us or send any emails. Make sure to print a copy of your Paypal receipt and bring it with you as a backup, but we’ll have a comprehensive list for all purchases. All advance ticket purchases will be kept track of alphabetically by last name and can check in to pick up their pass when they arrive at the show. We will also have a Friday evening pick-up from 6pm to 8pm for those who buy passes in advance – this is not required, but will save you time Saturday morning. You will need to print out your receipt and have it with you when you check in. You are responsible for holding on to your pass once it leaves our hands. Lost passes will not be replaced, you’ll need to purchase a new pass.
Please note, all tickets are non-refundable – we cannot do any exchanges or refunds once your ticket is purchased. We do not anticipate any major guest changes or cancellations, but sometimes those do occur due to work commitments or personal issues. Also note that events such as Q&A sessions and the costume contest have a limited amount of seating which fills up fast. Generally guests appear for the majority of time during show hours on both days, but in some instances may only be on site for a more limited time – if a guest is appearing for one day only or signing for limited times, we do our best to communicate that on the website. Certain guests do require an autograph fee for photo ops and/or autographs. These fees are determined by the guests and not the show, and in most cases we will post those prices up front.
